Absolutely wonderful. Got screwed over by another resort and found a beautiful room with fresh, comfortable decor and a great balcony in under 15 minutes. As soon as we arrived we were greeted by the most friendly, courteous staff who offered us extensive and relevant information on the city and answered all questions we had about the area. They made us feel right at home. Room keys were given to us in a booklet of awesome coupons for anything from antique shops to parasailing. The beach offers great views and a large selection of seating. Located in the perfect spot for walking along the lake or walking downtown. Continental breakfast was a fabulous addition. A surprising, positive touch was the dedication to conservation as we were issued a credit for the hotel store for refusing housekeeping services during our stay. Not only did the room and the beach exceed our expectations by far, the staff is really what made our experience here so memorable. 10/10 resort hotel for families and couples. Thank you to the Grand Beach for saving our vacation, we will be back!
Just checked out from a 3 night stay here, and everything was perfect! The room was clean, comfortable, and spacious. The pool and hot tub were clean and warm. The beach is beautifully kept, the water is so clear and warmer than some of the inland lakes we visited. They even have a bin full of beach toys for the kids to use, as well as rafts for the adults. They texted daily to check in, and were quick to respond to requests. I would absolutely return!
The location is beautiful with a put-put coarse right across the road and a private beach behind the hotel. The continental breakfast was good and the pool and hot tub are nice as well. My only complaint is that our bathroom was not 100% clean. There were dark brown spots on the inner shower curtain and black stuff on the mirror. Otherwise, the hotel is perfect!
The facility and the staff was great, the rooms were very clean as well as the beach. The breakfast was very good. My family enjoyed the pool area too. Very conveniently located to shops and activities. HIGHLY RECOMMEND and will stay again when we come back to Michigan. Beautiful area.
Absolutely wonderful. Customer service is great, I received multiple text messages from the front desk staff checking in on us. Beds are so comfortable. Beach is beautiful, clean, and even has sand toys for kids. Breakfast was fair. My only complaint about the whole stay was the website states movie rentals available but does not warn you that they cost 4 dollars! Overall, we all loved it and it was great stay at a great price for us. Will definitely be back.